TERMS OF BUSINESS
The general conditions of online sales of the Barn.si store are drawn up in accordance with the Consumer Protection Act, the Personal Data Protection Act, and the Electronic Communications Act.
The online store barn.si is managed by the company Limeta d.o.o., Trdinova ulica 4, 1233 Dob pri Domžale, registration number: 8094306000, VAT number: SI 59440767, which is also a provider of e-business services.
The customer is bound by the general conditions valid at the time of purchase (submission of the online order).
When placing an order, the user is specifically reminded of the general business terms and conditions and confirms his familiarity with them by placing the order
Types of users
Everyone who decides to buy through the online store has the right to buy in the barn.si online store.
AVAILABILITY OF INFORMATION
The provider undertakes to always provide the customer with the following information:
- Corporate identity
- Contact information that the user needs for quick and efficient communication
- Essential properties of products or services
- Availability of products
- Method of payment and delivery
- The offer’s time limit
- Explanation of the complaint procedure, including all contact information for customer contacts.
PRODUCT OFFERS AND PRICES
Due to the nature of online business, the offer and prices in the barn.si online store often do not change. The prices are valid at the moment of the order and have no further validity.
The sales contract between the provider and the buyer is concluded in the barn.si online store at the moment when the provider sends the buyer an email confirming his order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
The order is stored electronically on the provider’s server and is available to the consumer based on their written request.
The provider allows the following payment methods:
- According to the proforma invoice to the account of the manager, Limet d.o.o., Trdinova ulica 4, 1233 Dob pri Domžale.
- With cryptocurrencies
- By payment or credit card
After delivery of the ordered products, the provider also sends the customer an invoice.
The price and all costs related to the purchase are detailed on the invoice.
The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.
On the website www.barn.si, you select the desired product and add it to the basket by clicking on the button.
In the basket, you can see all the products in the shopping basket. You can either correct the number of products in the basket or completely remove the products from the basket. You can continue with the purchase or click on the button next to the order.
It is necessary to fill in the payer’s information, which we will need to confirm the order and create an invoice. Next to the data form, your order is once again clearly broken down. Finally, you select the payment method by clicking on it. Before completing the purchase, it is necessary to confirm that you agree to the terms of business. Complete the purchase by clicking on the button “Complete the purchase.”
If the order has been successfully accepted, the text “Your order has been accepted” is displayed on the website. We will send you a confirmation notification that the order has been accepted, as well as the details of your order and payment, to your email address.
PURCHASE NOTIFICATION PROCEDURE
After placing the order, the buyer receives a notification by email that the order has been accepted. Comprehensive information about the content of the order is always available to the customer on the provider’s website. The provider reviews the order, checks the availability of the ordered assortment of products, and confirms the order or rejects it with a reason. The provider can call the customer on his contact phone number to check the data or ensure the accuracy of the delivery. When delivering products that the provider does not have in stock in its warehouse, the provider is exclusively bound by the delivery schedule of its supplier and the time in which this supplier can deliver the product to the provider. Via email, the provider continuously informs the customer about up-to-date information regarding the delivery of products. If the delivery time is very long and the buyer does not want to wait, the buyer can notify the provider, who will remove the product from the order and return any funds already paid to the buyer, and deliver the other products from the order at the buyer’s choice, or cancel the entire order. The provider does not assume any responsibility for damage caused by longer delivery times or the non-delivery of products that the provider does not have in stock in its own warehouse.
LIABILITY FOR MATERIAL ERRORS
A material error occurs when:
The product does not have the properties necessary for its normal use or for circulation.
The product does not have the properties required for the specific use for which the buyer is purchasing it, but which the seller was aware of or should have been aware of.
The product does not have properties and features that have been explicitly or tacitly agreed upon or prescribed.
The seller has delivered a product that does not match the sample or model, unless the sample or model was shown for notification purposes only.
The suitability of the product is checked with another, flawless product of the same type and, at the same time, with the manufacturer’s statements or indications on the product itself.
Considering that in most cases, online sales offer products as collector’s items, which may be contaminated after opening, the conditions for exercising the right after material errors are more precisely regulated by the Act on Consumer Protection and the Regulations on Dietary Supplements.
Dietary supplements that have left the provider’s premises and have been accepted by the buyer are not returned to the provider (Article 43 of the Consumer Protection Act).
Goods ordered in the barn.si online store are shipped in the shortest possible time (usually 2–3 working days from the order).
We will keep you informed via email about possible longer delivery times. If the longer delivery time does not suit you, you have the option to buy the products in our physical stores.
General Logistics Systems d.o.o. takes care of delivery, mostly on the next working day from the day of dispatch, but within three working days at the latest, within the territory of Slovenia, and outside the borders of the Republic of Slovenia, in accordance with the terms of service of General Logistics Systems d.o.o.
RETURN OF PRODUCTS
As the products are mostly collector’s items, which may be contaminated after opening, based on the Consumer Protection Act, their return is impossible once they have left our premises.
Protection of Personal Data
Provider Limeta d.o.o. undertakes to permanently protect users’ personal data in accordance with ZVOP-1.
The provider uses the specified personal data exclusively for the purposes of fulfilling the order and other necessary communication with the client.
Under no circumstances will the user’s data be given to unauthorized persons. The user himself is also responsible for the protection of personal data by ensuring the security of his e-mail address, username, and password, as well as the appropriate software protection of his computer.
The provider will contact the user via means of remote communication, only if the user does not expressly oppose this and in accordance with the provisions of ZEKom-1. Advertising electronic and/or SMS messages will contain the following components:
They will be clearly and unambiguously marked as advertising messages.
The sender will be clearly visible.
Various campaigns, promotions, and other marketing techniques will be marked as such.
Also, the conditions of participation in them will be clearly defined:
The way to unsubscribe from receiving advertising messages will be clearly presented.
The provider will expressly respect the user’s wish not to receive advertising messages.
LIMITATION OF LIABILITY
The provider makes every effort to ensure that the information published on its website is up-to-date and correct. Nevertheless, the characteristics of the products, the delivery time, or the price can change so quickly that the provider sometimes fails to correct the information on the web pages. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the contract.
We reserve the right to disable the website or access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. We are not responsible for reimbursing any damages or costs incurred by the customer as a result of the termination, non-operation, or obstacles in the operation of the website. We do not guarantee the accuracy, completeness, or correctness of the content published on the website, nor do we assume responsibility for any damage that you may suffer as a result of relying on the published content. In the event of technical problems on the website, we reserve the right to cancel orders that were affected by the technical error, and we are not liable for any compensation for any potential damage in relation to you. In the event of a cancellation of orders, we will notify you as soon as possible and inform you of further steps. We are not responsible for any damage that may occur to your hardware, software, or other equipment as a result of using the website. You yourself must ensure adequate protection of the equipment against the accessibility of the website and its use. The buyer must ensure adequate security and confidentiality of the data used to log in to the website. We are not responsible for any damage that may occur to the customer as a result of the unauthorized disclosure or use of registration data.
COMPLAINTS AND DISPUTES
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an efficient system for dealing with complaints and to designate a person whom, in case of problems, the buyer can contact by phone or e-mail.
The complaint is submitted via the e-mail address firstname.lastname@example.org. The appeal process is confidential. Within five working days, the provider will confirm that it has received the complaint, inform the customer how long it will take to process it, and keep him informed about the progress of the procedure.
The provider is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve any disputes amicably.
In cases of judicial settlement of disputes, the competent court is the provider’s permanent seat.